Refund & Cancellation Policy

1. The short version

• You can cancel within 14 days of your purchase for a full refund.
• Just email us at [Contact email]. You don't need to give a reason.
• We refund you to your original payment method within 14 days of hearing from you.
• If you bought mentorship, calls you have already had may be deducted. [Owner to confirm]

2. Your 14-day cooling-off period

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you normally have 14 days to change your mind when you buy online.

Our promise is simple: if you ask to cancel within 14 days of the day you bought, we will give you a full refund.

[Owner to confirm: whether the full refund applies however much of the course you have accessed in those 14 days, or whether there are limits once access has started (for example, if more than a set amount of the course has been viewed). If limits apply, describe them clearly here and show them at checkout.]

3. A note on digital content

The law has a standard rule for digital content such as online courses. Your right to cancel can end once you start accessing the content, but only if you gave your express consent to start straight away and acknowledged that you would lose your right to cancel.

We have chosen to go further than this. We honour refunds requested within 14 days of purchase, as described above. [Owner to confirm whether any access-started limits apply]

4. Mentorship calls

If you bought Traderpreneur + Mentorship and you cancel within 14 days, we refund what you paid.

If you have already had one or more one-to-one calls, we may deduct a fair amount for the calls delivered, worked out pro-rata. [Owner to confirm: whether delivered calls are deducted, and the value per call, e.g. the mentorship portion (£1,000.00) divided by 6]

Calls that are booked but have not yet taken place will be cancelled and not charged.

5. Instalment plans

If you are paying in 3 monthly instalments and you cancel within 14 days of your purchase:

• we refund the payment you have made (less any deduction for calls already delivered, if that applies); and
• we cancel your remaining payments, so nothing more is taken.

If you miss a payment, your access pauses until it is paid. Missing a payment is not the same as cancelling. To cancel, please email us.

[Owner to confirm: what happens if you stop paying after the 14-day period, and whether remaining instalments are still owed]

6. After 14 days

After the 14-day period, we do not normally give refunds for change of mind.

Your legal rights still apply. Under the Consumer Rights Act 2015, digital content must be as described, fit for purpose and of satisfactory quality. If something is faulty, tell us and we will put it right. If we can't, you may be entitled to a price reduction or a refund.

7. How to ask for a refund

Email us at [Contact email] within 14 days of your purchase. Please include:

• your name;
• the email address on your account;
• the date you bought and which product you bought.

You can use the cancellation form below, but you don't have to. A clear email is enough.

We will confirm that we have received your request. What counts is that you send it within the 14 days.

8. How we pay you back

We refund you through Stripe to the card or payment method you used. We will do this within 14 days of receiving your request. Your bank may take a few more days to show it.

When your refund is processed, your access to the course and tools ends.

We don't charge any fee for refunds.

9. Cancellation form

If you'd like, copy this text into an email to [Contact email]:

10. Contact us

Questions about refunds? Email [Contact email]. See also our Terms of Service.